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Majors Home Improvement Selected as 2015 Guildmaster Winner

GuildQuality has chosen this year’s Guildmaster winners for their continued commitment to service excellence and customer satisfaction. Since 2005, the Guildmaster awards have been our way of recognizing companies within our community of quality who consistently deliver exceptional customer experiences.

In order to be considered for Guildmaster, the Guildmember must achieve a recommendation rate of 90% or greater among other qualifications. To read the full list of qualifications, click here.  For a full list of the 2015 winners, click here.

Guildmaster_300px-150x150 GQAwards2015

Majors Home Improvement Recognized as Big50 Service Excellence Award Winner

Majors Home Improvement has been awarded a 2015 Big50 Service Excellence Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, powered the award on behalf of Remodeling magazine to celebrate service excellence within the Big50 Program.

“Remodeling admires GuildQuality’s dedication to helping remodelers deliver the best possible customer service,” said Craig Webb, Remodeling’s editor-in-chief. “That’s why we invited GuildQuality to present the Service Excellence Awards during our annual Remodeling Leadership Conference Awards Dinner. We both want to honor the best of the best, and more often than not you’ll find that a member of that elite group is there in part because of GuildQuality.”

Majors Home Improvement was selected as one of the top Big50 class members by GuildQuality and Remodeling for superior delivery of customer care.

In granting awards, GuildQuality and Remodeling consider three primary metrics for each candidate: the percentage of customers who would recommend the company, the percentage of 3s and 4s across all questions, and the percentage of customers who responded. Majors Home Improvement achieved a recommendation rate of 94% from customers surveyed through GuildQuality.  Over 40 companies applied and Majors Home Improvement was one of five companies selected for our commitment to customer service.

“Our customer is the most important person in our business.  The feedback from our GuildQuality customer surveys helps us deliver quality workmanship for every job,” says Michael Majors II, President, Majors Home Improvement.
For more information on this year’s winners, click here.

 

About Majors Home Improvement
Since 1997, Majors Home Improvement has delivered premium products, quality workmanship and unparalleled service – all at an affordable price. Specializing in Replacement Windows, Sunrooms & Enclosures, Screen rooms and Patio Covers, Entry Doors, Vinyl Siding, Kitchen and Bath Remodels– Majors Home Improvement is the local home improvement company of choice for Northwest Florida and South Alabama.
For more information, visit http://www.majorshomeimprovement.com.

About Remodeling
Remodeling is America’s premier information service for professional remodeling firms. It provides award-winning business advice and operational inspiration to hundreds of thousands of remodelers through its magazine, website, e-newsletter, videos, audio recordings, and social media. To learn more, visit www.remodeling.hw.net.

About GuildQuality:
GuildQuality is the nation’s leader in customer satisfaction surveying for the building industry. With nearly 2,000 members and having surveyed more than one million homeowners, GuildQuality is the trusted partner of homebuilders, remodelers and home improvement contractors. The best residential construction professionals trust and rely on GuildQuality to help them monitor, improve and share their commitment to quality and customer service. To learn more, visit www.guildquality.com.

Landscaping Project for Family a Success

Over 30 people volunteered on Saturday, June 28th to help clean up landscaping at the home of our “Self-Sacrificing” family, Carolyn Butler and Debbie Lewis in Milton.  The mother-daughter teacher duo were selected as the winners of the 2014 Home Repair project.

Help from United Way of Santa Rosa CountyMajors Home Improvement, and the community provided much needed landscape cleanup for the family.  A large oak tree growing over the home was trimmed by McAtee Lawn Service and numerous trees growing near the perimeter of the home were cleared out.  Over 10 trailers full of debris was hauled off the site.  Additionally, contractors from Avalon Air Conditioning & Heating and a local electrician inspected other needs while helping with the clean up.  “It was awesome to see skills, talent and hard work of so many in our community (plus a lot of good tools.)  The landscape cleanup was a success!” states Andrea Sutrick, Project Coordinator from Majors Home Improvement.

The landscaping day helped to prepare the home for Majors installers to come back out on July 26th to replace windows and doors, install vinyl siding, provide kitchen cabinet repairs, and more.  We are looking forward to the big finale to complete this home improvement transformation!

How can you help out?  Please “like” and follow the United Way of Santa Rosa County and Majors Home Improvement on Facebook for future announcements for the Majors Helps program.

Majors Home Improvement wins GuildQuality’s 2011 Guildmaster Award

Pensacola, FL – June 24, 2011

Majors Home Improvement, a leading replacement contractor in Milton, FL, announced today that the company has been awarded a 2011 Guildmaster Award for exceptional customer satisfaction. Majors Home Improvement was one of 163 home builders, remodelers, developers and contractors throughout North America recognized for their superlative performance.

About Majors Home Improvement

Since 1997, Majors Home Improvement has delivered premium products, quality workmanship and unparalleled service – all at an affordable price. Specializing in Replacement Windows, Sunrooms & Enclosures, Screenrooms and Patio Covers, Entry Doors, Vinyl Siding, and Fabric Awnings – Majors Home Improvement is the local home improvement company of choice for Northwest Florida and South Alabama.

For more information, visit www.majorshomeimprovement.com.

About GuildQuality

GuildQuality provides customer satisfaction surveying and performance reporting for over 500 homebuilders, remodelers, and replacement contractors in North America. GuildQuality collects feedback directly from homeowners and reports back to the building professional through a web-based service. GuildQuality achieves a 70% response rate to its surveys, which includes comment-rich qualitative feedback in addition to quantitative ratings.

For more information, visit www.guildquality.com.

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We have a winner!

"Home Improvement Sweepstakes Winners"

Denise & Wayland Mann

Congratulations to Denise Mann of Pensacola!  Denise is the random drawing winner of our $10,000 Home Improvement Sweepstakes!

Over the past year, the response has been overwhelming.  We never expected so many entrants.
And we plan to do it again soon!  Stay subscribed to our monthly newsletter in order to remain eligible for future prize opportunities!
Let Majors Do It!

Time Is Running Out! Enter To Win Today!

Sign Up Today! Drawing is January 31st, 2011.

Sign up HERE for our monthly newsletter and you will automatically be entered to win the $10,000 Home Improvement Sweepstakes!

Holiday Chance Drawing Winner

Congratulations to Ms. Benita Glenn – the winner of the Holiday Chance Drawing (Children’s Playset).

Thanks to everyone who stopped by our booth in Cordova Mall. Your donations to Relay for Life to fight cancer are appreciated!

Replacement Contractor Magazine: Ray of Light

Some see opportunity in a market that many home improvement companies have fled: sunrooms

By Jim Cory

Think the sunroom market is stuck in a slump? Don’t tell that to Majors Home Improvement, in Pensacola, Fla., which last year hired a salesperson specifically to run sunroom leads, or to Durante Windows & Siding, in Birmingham, Ala., which also hired a sunroom salesperson. In both cases owners see opportunity in a market that now has fewer retail sunroom companies with which to compete.

Stay the Course

Though many home improvement companies that once counted sunrooms as their top volume producer have moved away from the product, some that have stuck it out say they are seeing the market rebound. Jared Hagen co-founded Sunrooms and More by American Home Design, in Lexington, Ky., seven years ago, and the company still does 70% to 72% of its business in sunrooms and related products such as pergolas, patio covers, and screen rooms. Operations manager John Penn says the company is successful because it markets sunrooms, seeks the serious customer, and will work with that customer to arrange financing, which can be the biggest hurdle.

“We loved the third-mortgage market and so did everyone else,” Penn says. Third mortgages accounted for 60% of the company’s sunroom sales between 2004 and 2006. Now Sunrooms and More often needs to help buyers afford the room they want by finding an unsecured loan, sometimes used in combination with some portion of cash. Many companies shy away from the work that involves, Penn says, but “we look on getting people financed as just another problem to overcome.”

The company also markets to the right neighborhoods. “Once we started looking for people with a substantial amount of equity in the home,” Penn says, “we started finding them.”

Still in the Game

Larry Chavez, a Four Seasons sunroom dealer in Albuquerque, says that sunrooms are the smaller portion of his home improvement business, which since 2005 has seen replacement window sales expand to become the company’s big seller. But Chavez, who has sold sunrooms for more than 20 years, says he has no intention of abandoning the product — especially now that there is less competition from other sunroom dealers.

In Lexington, Penn says that there is almost no one left selling sunrooms. According to Chavez, the sunroom business is tied to consumer confidence: “As confidence increases, the sunroom business will increase.”

Source: REPLACEMENT CONTRACTOR Magazine
Publication date: November 1, 2010

Attorney General Warns Consumers of Unapproved Hurricane Protection for Windows

During the past year the IHPA and its members launched the “Get the
Get The NumberNumber” campaign addressing the dangers of protecting homes with unapproved, untested, or misrepresented products.

The IHPA spent considerable time and effort in gathering and compiling advertising and technical materials demonstrating misleading advertising and unfair or deceptive trade practices regarding the marketing of unapproved products and window film for use as hurricane protection.  Late last year the IHPA Board of Directors, under Tom Johnston’s leadership, submitted the findings to the Florida Attorney General’s Office during meetings and direct correspondence.  Our report  and communications highlighted the tremendous risk of consumers being mislead; thereby creating a recipe for disaster and potential unnecessary loss of property and life. The IHPA Board and its members are pleased that Attorney General Bill McCollum and staff immediately recognized the seriousness of the issue and took direct action to alert consumers to the issue and dangers of using unapproved products for hurricane protection.

An excerpt from the press release reads: Purportedly, some window film companies are also falsely claiming that by purchasing the window film for residential use, the homeowner will be eligible for an insurance discount. In reality, the insurance industry may not recognize this discount because the window film does not meet the standards for use in a residential home.

Recently, the International Window Film Association (IWFA) has began issuing manufacturer and dealer alerts in an effort to make sure companies are adhering to proper business procedures. While most members are following proper advertising and sales practices, some are not. Additionally, not all film manufacturers are part of the IWFA, therefore they are not held to the same standards.

Attorney General McCollum offers the following recommendations to consumers to avoid falling victim to dealers who may be misrepresenting the film’s capabilities:

· Ask to see the product approval and the corresponding number;

· Go to www.floridabuilding.org and/or www.miamidade.gov/buildingcode/ to assure that the number supplied is verifiable;

· Check with your local building department. Most building departments require a permit to install hurricane protection; and

· Report any company that is making fraudulent claims about window film.

Consumers who believe they may be victims of fraud may contact the Attorney General’s fraud hotline at 1-866-9-NO-SCAM (1-866-966-7226) or file an online complaint at http://myfloridalegal.com.

The full press release can be found here.