Majors Home Improvement has been awarded a 2015 Big50 Service Excellence Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, powered the award on behalf of Remodeling magazine to celebrate service excellence within the Big50 Program.
“Remodeling admires GuildQuality’s dedication to helping remodelers deliver the best possible customer service,” said Craig Webb, Remodeling’s editor-in-chief. “That’s why we invited GuildQuality to present the Service Excellence Awards during our annual Remodeling Leadership Conference Awards Dinner. We both want to honor the best of the best, and more often than not you’ll find that a member of that elite group is there in part because of GuildQuality.”
Majors Home Improvement was selected as one of the top Big50 class members by GuildQuality and Remodeling for superior delivery of customer care.
In granting awards, GuildQuality and Remodeling consider three primary metrics for each candidate: the percentage of customers who would recommend the company, the percentage of 3s and 4s across all questions, and the percentage of customers who responded. Majors Home Improvement achieved a recommendation rate of 94% from customers surveyed through GuildQuality. Over 40 companies applied and Majors Home Improvement was one of five companies selected for our commitment to customer service.
“Our customer is the most important person in our business. The feedback from our GuildQuality customer surveys helps us deliver quality workmanship for every job,” says Michael Majors II, President, Majors Home Improvement.
For more information on this year’s winners, click here.
About Majors Home Improvement
Since 1997, Majors Home Improvement has delivered premium products, quality workmanship and unparalleled service – all at an affordable price. Specializing in Replacement Windows, Sunrooms & Enclosures, Screen rooms and Patio Covers, Entry Doors, Vinyl Siding, Kitchen and Bath Remodels– Majors Home Improvement is the local home improvement company of choice for Northwest Florida and South Alabama.
For more information, visit http://www.majorshomeimprovement.com.
Remodeling is America’s premier information service for professional remodeling firms. It provides award-winning business advice and operational inspiration to hundreds of thousands of remodelers through its magazine, website, e-newsletter, videos, audio recordings, and social media. To learn more, visit www.remodeling.hw.net.
GuildQuality is the nation’s leader in customer satisfaction surveying for the building industry. With nearly 2,000 members and having surveyed more than one million homeowners, GuildQuality is the trusted partner of homebuilders, remodelers and home improvement contractors. The best residential construction professionals trust and rely on GuildQuality to help them monitor, improve and share their commitment to quality and customer service. To learn more, visit www.guildquality.com.