“(NOAA) forecast 14 to 23 named storms, with 8 to 14 developing into hurricanes, making it one of the most active ever.”
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The Big-50 Award is presented to companies who set high standards with their business practices, craftsmanship, and impact in their community.
As you may remember….in 2008… WEAR was awarded a ten thousand dollar grant through Oprah’s Big Give project… To support two local agencies: ARC Gateway and United Cerebral Palsy.
The owners of Majors Home Improvement stepped in and matched the grant… Allowing us to give each agency 10,000 dollars cash.
Big-50 winners are featured in May’s issue of Remodeling…Which is read nationally by almost 100,000 contractors.
Majors Home Improvement, Milton, FL
Award category: Teamwork
Speciality: Exterior remodeling
13 years in business
2009 volume: $2.6 million
Staff: 3 office, 10 field
Many companies that specialize in siding and windows are founded by salespeople. Majors Home Improvement, launched by former window and siding installer Mike Majors, is an exception. What Majors saw in the field indicated to him that superior customer service was a huge competitive advantage. “I thought I could do a better job,” he says.
Exemplary service fueled his company’s growth for a while, but after four years he ran up against a problem: he wanted to hire a salesperson but didn’t have the leads. So Majors decided he needed to find key people to help him grow.
Today both his marketing manager and his sales manager have advanced degrees, and both have been with the company for more than five years. “You have to find the right people and take care of them,” Majors says. Forty percent of business originates as repeat or referral, a fact the owner attributes to employees’ willingness to go the extra mile and to incentives that encourage them to do so. “I am going to do the right thing for them and for the customer,” Majors says. “I put my needs and wants last.”
* Exceptional customer service: Company installers use dropcloths and booties, and salespeople are required to visit the job while it’s in progress.
* A recent collective effort substantially cut company overhead, reducing expenses such as the phone (by 70%) and truck maintenance. Smarter use of marketing dollars reduced that expenditure from 8% of revenue (when it was budgeted for 10%) to 5.4%.
* Having evolved from salesman/installer/secretary to the leader of a capable and efficient team leaves Majors looking for ways to expand his operation, both with new products and new branch locations.
– Jim Cory
This is a good read regarding the current home improvement market: http://on.wsj.com/byBoUq
PENSACOLA, FL – MAY 17, 2010 – Majors Home Improvement has been selected by REMODELING magazine to join the REMODELING Big50. The Big50 awards were presented at a gala dinner at the Remodeling Leadership Conference in Alexandria, VA, on May 14, 2010. The 2010 Big50 winners are featured in the May issue of REMODELING, a national trade publication read by more than 80,000 professional remodeling contractors.
Each year since 1986, the REMODELING Big50 inducts the owners of 50 remodeling companies that have set exceptionally high standards for professionalism and integrity through exemplary business practices, craftsmanship, and impact in their community or the industry at large. Big50 remodelers run successful, often growing, companies of various sizes that have taken the lead in raising industry standards.
The Big50 selection process has become increasingly rigorous in recent years. All 2010 inductees stood up to detailed examinations of their businesses and their books, and they all demonstrated an admirably deft ability to restructure, retrench, and hustle to remain viable in a challenging economic climate.
“This distinction is quite an honor,” says Michael Majors, President of Majors Home Improvement. “This award represents our organization’s shared vision, and we are privileged to be named to this select group of remodelers.”
REMODELING editors, columnists, industry leaders, and the companies themselves make the nominations each year. The editors select the owners of 50 companies that exemplify the best of the industry that year. Winners are selected in these categories: business savvy, fine design, industry impact, market wise, movers & shakers, niches, sales & marketing, and teamwork. Majors Home Improvement was selected for the category of Teamwork.
REMODELING magazine, published by Hanley Wood Business Media, is the leading publication in the home improvement industry. Designed to address the specific concerns of residential remodeling pros, the magazine is both a business tool and an industry leader for a market that topped $300 billion in 2008. See the magazine online at www.remodelingmag.com.
Since 1997, Majors Home Improvement has delivered premium products, quality workmanship and unparalleled service – all at an affordable price. We are proud to be the local home improvement company of choice for Northwest Florida. See us online at www.majorshomeimprovement.com.
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